Privacy Policy

Bonk HQ (“we”, “us”, or “our”) operates https://bonkhq.com, takes BonkCore reservations, and provides related product communications. This policy explains what we collect, how we use it, and the choices you have.

Information we collect

• Contact information, including your name, email address, and phone number when you submit a form, reserve a spot, ask for updates, or contact us.
• Motorcycle information, including year, make, model, and other compatibility details you provide so we can determine fitment and product interest.
• Reservation and order information, including reservation status, purchase history, refund requests, support history, and related customer-service records.
• Payment information. Payments are processed by Stripe or another payment provider. We do not receive or store your full card number.
• Technical information, including IP address, browser/device information, timestamps, and standard server or security logs. We are not currently using analytics, advertising pixels, or cross-site tracking cookies.

How we collect information

We collect information directly from you through site forms, reservation flows, emails, and customer-support messages. Site form submissions are currently sent to our private Discord backend. We may later store and process the same information in a database hosted on cloud infrastructure, including an EC2-backed database.

How we use your information

• To process and manage reservations, preorders, purchases, refunds, and support requests.
• To determine product compatibility and improve BonkCore and BonkOS.
• To contact you about your reservation, availability, product updates, and final purchase steps.
• To send marketing emails or SMS messages when you have signed up or otherwise given permission. You can opt out of marketing communications at any time.
• To prevent fraud, abuse, spam, unauthorized access, or misuse of the site.
• To comply with legal, tax, accounting, safety, and recordkeeping obligations.

SMS and email marketing

We may offer email or text-message signups, discounts, and product updates. If you opt in, we may send marketing messages to the email address or phone number you provide. Message and data rates may apply for SMS. You can opt out by following unsubscribe instructions in the message or by emailing data@bonkhq.com.

Who we share information with

We do not currently sell your personal information. We share information only as needed to run the business, provide the product, or comply with law. This may include:

• Stripe or other payment processors for payments, refunds, fraud checks, and receipts.
• Discord for private internal form notifications and lead intake.
• Cloud hosting and infrastructure providers, including AWS or EC2-backed services.
• App stores and in-app purchase providers for BonkOS subscriptions and app distribution.
• Professional advisors, such as attorneys, accountants, insurers, or tax providers.
• Legal or safety recipients if required by law or needed to protect rights, safety, or security.

If we later decide to share personal information in materially different ways, we will update this policy and, where required, ask for consent.

International users

We are based in California, USA and sell worldwide. If you use the site or buy from us from outside the United States, your information may be processed in the United States or other countries where our service providers operate.

Data retention

We keep information for as long as needed to manage reservations, purchases, refunds, support, product compatibility, legal obligations, tax/accounting records, dispute resolution, and fraud prevention. We delete or de-identify information when it is no longer reasonably needed.

Your choices and rights

• You can ask to access, correct, or delete personal information we hold about you.
• You can opt out of marketing email or SMS messages.
• You can request a reservation refund under our Refund Policy.

To make a privacy or deletion request, email data@bonkhq.com. For legal questions, email legal@bonkhq.com.

Security

We use reasonable administrative, technical, and organizational measures to protect information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

Children

The site may be viewed by a general audience, but reservations, purchases, and paid services are intended for people who can enter into a binding agreement or have permission from a parent or guardian. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the latest version. Material changes will apply prospectively unless otherwise stated.

Contact

Privacy and deletion requests: data@bonkhq.com
Legal questions: legal@bonkhq.com