Refund Policy

We want you to be happy with what you buy from us. This Refund Policy explains how refunds and returns work for orders and preorders of all our hardware products, including BonkCore and BonkPlate, shipped hardware, defective products, and BonkOS subscriptions. It is part of our Terms & Conditions, and it works alongside the limited warranty described there.

Before your unit ships

Your order or preorder is fully refundable at any time before your unit ships. This applies to every product we sell, including BonkCore and BonkPlate. You do not need to give a reason. If you cancel, your spot in the production run is released and we refund you in full.

Returns after delivery

Changed your mind? You have 30 days from delivery to send your BonkCore or BonkPlate back for a full refund, no hard feelings. The only thing we ask is simple: return the unit with all the components it was shipped with (for BonkCore, the module, the seat tool, and the quick-start guide; for BonkPlate, everything that came in its box), plus the packaging where you can, in resalable condition. Send us a note and we will email you a prepaid return label, so an approved return costs you nothing to ship.

Once your return arrives and we have checked it over, we refund you to your original payment method. We may reduce a refund only if the unit comes back missing components, or damaged, modified, or abused after delivery beyond normal handling.

If your unit is defective

If something is wrong with your BonkCore, email us first at support@bonkhq.com and we will make it right under the limited warranty in our Terms & Conditions: we repair it, replace it, or refund it, and we cover shipping both ways on approved warranty claims. A defect is not counted against your return window.

If your BonkPlate arrives damaged or defective, email us at support@bonkhq.com within 30 days of delivery and return it for a full refund with a prepaid label, as described above. The limited warranty in our Terms covers BonkCore hardware.

Mobile app subscriptions

BonkOS mobile app subscriptions and in-app purchases are final and non-refundable through us. App store refund rights, if any, are controlled by Apple, Google, or the relevant app-store provider.

How to start a refund or return

Email support@bonkhq.com from the address you used to buy. Include your name, order details, and whether you want to cancel an unshipped order, return a delivered unit, or report a defect. We will reply with the next steps and, for returns and approved warranty claims, a prepaid shipping label.

Refund timing

Approved refunds are sent back to the original payment method where possible. We process refund requests promptly, typically within a few business days after approval or after we receive and inspect any required return. How quickly funds appear depends on your bank, card issuer, payment provider, or app store.

International orders

Shipping, customs, taxes, duties, brokerage fees, currency conversion costs, and payment-provider fees may be handled differently depending on the country and payment method. Unless required by law or expressly stated at checkout, those third-party charges may not be refundable by us.

Contact

Questions about refunds or returns? Email support@bonkhq.com or call +1 (747) 217-8864.